FAQ - Frequently Asked Questions

Choosing the Right Products

How can I determine which products are best for me?

We recommend starting with our Loc Care Quiz, which helps match you with the best products based on your:

  • Loc type
  • Hair concerns
  • Moisture needs
  • Lifestyle and routine

👉 Take the Loc Care Quiz to receive personalized recommendations curated for your loc journey.

Product Compatibility & Use

Can I use these products on my hair if I don’t have locs?

Yes. Koily Bay Hair Care products are formulated with hydration-focused ingredients that can also benefit loose natural hair.

While our products are designed specifically with Microlocs in mind, they can be used by anyone seeking lightweight hydration and moisture support.

Can I use these products on my locs if I don’t have Microlocs?

Absolutely. Koily Bay Hair Care products can be used on Sisterlocks, traditional locs, interlocks, and other loc types.

Formulas are lightweight and designed to support hydration without buildup, making them compatible across different loc types.

Are these products all natural?

Koily Bay Hair Care products are thoughtfully formulated, blending naturally derived ingredients with safe, effective cosmetic ingredients to ensure product stability, performance, and shelf life.

We prioritize hydration, scalp comfort, and loc integrity over trends or buzzwords.

Ordering & Payments

What forms of payment do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept Shop Pay, Apple Pay, and Google Pay.

How soon will my order be shipped?

Orders are typically processed and shipped within 2–4 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation
email with tracking information.

Please note: processing times may be slightly longer during sales, launches, or peak
seasons.

Do you ship internationally?

At this time, Koily Bay Hair Care primarily ships within the United States. International shipping options may become available in the future.

Who can I contact if I have questions about my order?

If you have questions about your order, shipping, or delivery, please contact us at sales@koilybayhaircare.com. We aim to respond within 1–2 business days.

Returns & Policies

How can I make a return?

Please refer to our Shipping & Returns Policy for detailed information on returns, eligibility, and next steps.

Availability & Bulk Pricing

Can I purchase these products in person?

Yes. Koily Bay Hair Care products are available for in-person purchase at Koko Tresses Loc Studio when inventory allows.

Availability may vary, so we recommend calling 470-304-8433 or texting ahead to confirm that the specific products you’d like are currently in stock before visiting.

Do you offer bulk pricing?

Yes, bulk pricing is available for established locticians, salon owners, and registered beauty businesses.

If you believe you qualify and are interested in bulk ordering, please contact us directly for more information and eligibility
details.